Return Policy – Genious Goods

Last updated: February, 29th 2024

At Genious Goods, we are dedicated to ensuring our customers love our trendy and gadget products. However, if you’re not completely satisfied with your purchase, we’re here to help.

Return Conditions

- Products must be returned within 30 days of the original purchase date.

- Items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging.

- A receipt or proof of purchase is required to initiate a return.

Non-returnable Items

Certain types of items cannot be returned, including:

- Customized products (such as special orders or personalized items).

- Downloadable software products.

- Some health and personal care items.

Please get in touch if you have questions or concerns about your specific item.

Dropshipping and Affiliate Products

Because Genious Goods operates through dropshipping and as an Amazon affiliate, the return process for some items may be subject to the policies of third-party vendors. For these products, we will guide you through the process of contacting the vendor to handle your return according to their policies.

How to Initiate a Return

1. Email us at contact@geniousgoods.com with your order number and the reason for the return.

1. We will provide instructions on how and where to send your package. Do not send your purchase back to the manufacturer without guidance from us.

1. Items sent back to us without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Exchange Policy

If you need to exchange a defective or damaged item for the same item, send us an email at contact@geniousgoods.com.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.