Refund Policy – Genious Goods

Thank you for shopping at Genious Goods. We pride ourselves on offering the highest quality trendy and gadget products. We understand that there may be times when you need to return a product you have purchased from our site. Our Refund Policy is designed to assist you with your return and refund process.

Refund Eligibility

To be eligible for a return and refund, please ensure that:

The product was purchased within the last 30 days.
The product is in its original packaging, unused, and in the same condition that you received it.

Non-returnable Items

Please note that certain items cannot be returned:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Dropshipping and Affiliate Products

As Genious Goods operates as a dropshipping and Amazon affiliate website, the actual sale and fulfillment of some products are completed by third-party vendors. For these products, returns and refunds will be processed according to the respective vendor’s return policy. We will assist you in navigating the return process with the vendor.

Refund Process

To request a refund, please follow these steps:

Contact us at contact@geniousgoods.com with your receipt or proof of purchase.
We will provide you with instructions on how and where to send your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@geniousgoods.com.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.