Frequently Asked Questions (FAQ) at Genious Goods
Ordering & Payment
Q: How do I place an order?
A: Browse our catalog of trendy and gadget products, select the items you wish to purchase, and add them to your cart. When you’re ready, proceed to checkout, enter your shipping information, and complete your payment.
Q: What payment methods do you accept?
Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary depending on your location and the specifics of the products ordered. Typically, orders are processed within 2-3 business days, with delivery times ranging from 5-10 business days thereafter.
Q: Do you offer international shipping?
A: Currently, we only ship within the United States. We are working on expanding our shipping capabilities to include international destinations in the future..
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of purchase for most items in new and unused condition. For detailed information on how to return an item, please refer to our Return Policy page.
Q: How do I receive a refund for my returned item?
A: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Product Information
Q: How do I know if a product is in stock?
A: Product availability is shown on each product page. If an item is out of stock, you will see an “Out of Stock” notification on the product’s page.
Q: Can I request a product that is not listed on your website?
A: While we try to offer a wide range of products, we understand there might be special requests. Please contact us with your request, and we will see if we can source the item for you.
Account & Privacy
Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account will allow you to track your orders, save your shipping information for faster checkout, and receive updates on new products and promotions.
Q: How do you protect my personal information?
A: We take your privacy seriously and implement a variety of security measures to maintain the safety of your personal information. For more details, please read our Privacy Policy.